Student Success

Payment Retention Manager

Hyderabad, Telangana   |   Full Time

Role: Payment Retention Manager/Payment Operations Manager

About nxtwave

NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.

NxtWave is an official partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 1000+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

Scale at which we operate on tech level (as on July 22)

50 Cr+ learning minutes spent

12 Cr+ Code Runs

2Bn.+ API Requests Handled by our servers

Know more about NxtWave:

Read more about us in the news - Economic Times | The Hindu | Yourstory | VCCircle

Key Responsibilities:

  • Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targets

  • Identify opportunities to improve payment processes and efficiency, implementing solutions to enhance customer experience and streamline operations.

  • Client Liaison: Acting as a liaison between NBFCs, Payments Team, and the internal functional teams to report monthly payments and ensure payment issues are resolved

  • SLA Compliance: Ensure that payments related tickets are resolved within agreed upon SLAs to maintain customer satisfaction and operational efficiency.

  • Refund/Closure Calls Handling: Manage the refund/closure calls team, addressing their issues and ensuring smooth operations and achieve desired retention %

  • Process Improvements in above mentioned


  • Strong written and verbal communication skills in English.

  • Excellent interpersonal skills with the ability to build and maintain relationships with clients and internal teams.

  • Proven track record of managing payments and resolving payment-related issues.

  • Ability to understand and address client requirements effectively, particularly in the NBFC sector.

  • Experience in process improvement initiatives to drive efficiency.

  • Flexible and adaptable to changing priorities and business needs.

  • Knowledge of SLA management and customer service best practices

Work Location: Hyderabad

Working days: 6 days a week

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