Customer Success

Student Success Coach - Tamil/ Hindi/Telugu/Kannada/Malayalam)

Remote   |   Full Time
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About Nxtwave: 

  • NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns.

  • NxtWave is one of India’s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

  • As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day.

  • Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 for their exceptional contribution to transforming the tech education landscape in India.


  • The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

  • Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 1700+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

Know more about NxtWave: https://www.ccbp.in

  • Our LinkedIn page: Link

  • Next wave of opportunities with 1500+ companies - Link

  • 33M funding news - Link

  • Youtube Channel - Link

  • Impact Stores on LinkedIn - Link


Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircl


Responsibilities:

  • You will responsible for a batch of students who enrolled in CCB Academy program, which will be allotted as per specific criteria
  • Establishing clear expectations and addressing student queries ensures a smooth and streamlined onboarding process.
  • Ensure students and their parents receive updates through diverse channels like bulk WhatsApp campaigns, groups, direct messages, live meetings, calls etc.
  • Keep records of all conversations in our database in a comprehensible way
  • Respond to student or parent queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
  • Metrics/KPIs will calculated as per major activity
    • Attendance in live sessions
    • Attendance/participation in Engagement Activities
    • Engagement in WhatsApp groups
    • Learning % completion of students
    • Timely payments & Reducing Churn Rate
    • Student feedback on success coach

Qualifications and Skills:

  • Should be proficient in any one regional language ( Tamil/Hindi/Telugu/Kannada/Malyalam) and  English.
  • 1-2 years of experience in customer support role and guidance aspects roles. Strong communication skills.
  • Active Listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Basic knowledge of the using spreadsheets

Work Location: Work From Home If required, you need to come to the Hyderabad office.

Working days: 6 days a week

CTC: 3 LPA + Incentive based on performance

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