Network & IT Manager

Hyderabad, Telangana   |   Full Time

Job Overview:  

The IT and Network Administrator you will be responsible for overseeing NxtWave’s IT-related technology operations and ensuring the smooth functioning of IT systems. This includes addressing and resolving network, WiFi, and system issues, managing user/ email accounts, and implementing IT solutions that support our growth. The ideal candidate will have a strong computer networking background, good problem-solving skills, and the ability to manage both strategic and operational aspects of NxtWave’s IT infrastructure.

Key Responsibilities:

1. Network and Infrastructure Management:

  •  Plan, Design, Install, and Maintain Hardware and Software networks for our companies.

  • As part of the Network setup for the new offices, you will perform the following tasks:

    • Research network products, services, protocols, and standards in support of network procurement and development efforts.

    • Coordinating with various internal teams and external vendors to Plan, Design, Install, and Maintain company networks.

    • Setup, maintain, and monitor software Firewall, VPN, IDS, IPS, and other required network/security services

    • Install, maintain, and monitor WiFi & LAN networks

      • WiFi Access Points

      • WiFi controllers

      • Network switches    

    • Create segmented networks

    • Secure the perimeter of the network

    • Research and implement advanced network security solutions like AAA authentication, SIEM, etc.

  • Provide solutions for various network requirements from different teams such as

    • Creating VLANs for the isolation of the computers

    • Providing VPN access to the network or a specific computer for remote user

    • Mapping internal servers to local DNS records

    • Routing specific system traffic via a dedicated public IP

    • Support to other teams for any security implementations

  • Monitor and maintain network performance(availability, utilization, throughput, latency, quality, etc.) to ensure the continuity and capacity of the network.

  • Resolve WiFi or LAN network issues reported by end users

  • Monitor network traffic for any policy violation and act upon it.

  • Monitor Security Alerts in Firewalls and similar services to identify any malicious activities or activities against organization policies.

  • Perform regular backups of network software

  • Documentation of network architecture and network Assets (Current Status, Location, Firmware, Warranty, etc..)

  • Create/Improve SOPs for different network activities.

  • Monitor the IIL(Internet leased line) and contact the service provider in case of issues with the Internet link.

  • Support in the implementation of Network and System Hardening to the computers on a need basis.

  • Maintain and support ISO 27001 controls implementation.

  • Be available and support during any company live streaming (also may require to be available a few hrs on Sundays once a month)

  • Onboard new users to the network

2. Systems Administration:

  • Manage and administer Microsoft 365 and G Suite accounts, including creation, deletion, and modification of user accounts.

  • Oversee the setup, configuration, and maintenance of hardware and software systems.

  • Ensure the efficient operation of all IT equipment and software, including updates and upgrades.

3. IT Support and Troubleshooting:

  • Provide technical support to employees, addressing hardware, software, and network issues.

  • Develop and implement IT policies and procedures to ensure efficient IT operations.

  • Maintain an IT helpdesk and ensure timely resolution of IT support requests.

4. Strategic Planning and Implementation:

  • Work with senior management to align IT strategies with business goals.

  • Recommend and implement technology solutions to improve efficiency and performance.

  • Plan and manage IT budgets, including forecasting future needs and ensuring cost-effectiveness.

5. Vendor and Resource Management:

  • Manage relationships with external IT vendors and service providers.

  • Evaluate and negotiate contracts to ensure optimal service and cost-efficiency.

6. Training and Development:

  • Train staff on new technologies and systems.

  • Develop documentation and resources for IT-related processes and systems.

Skills and Qualifications:

  • Minimum of 5 years of experience in IT/Network/System management or a similar role.

  • Relevant certifications (e.g. CompTIA Network+, Cisco CCNA, Microsoft Certified IT Professional, Aruba Certified Network Architect, CEH) are necessary.

  • Strong knowledge of network infrastructure, Wi-Fi systems, and network security.

  • Strong knowledge and experience in setting up and maintaining UniFi/ Ubiquiti/ Aruba WiFi Devices, pfSense/ Fortinet/ Sophos Firewalls, and Cisco/ TP-Link/ D-Link/ Digisol/ Fortiswitch network switches is a must.

  • Experience in Setting up, monitoring, and triaging security alerts from various sources like Firewalls, IDS/IPS, SIEM, etc.

  • Hands-on experience in switch configuration, VLAN configuration, Firewalls and access points setup and configuration

  • Ability to implement, administer, and troubleshoot network infrastructure devices: Wireless Access Points, WiFi Controllers, Switches, Firewalls, etc. 

  • Knowledge of designing network architectures.

  • Familiar with CIS, NIST, and ISO 27001 controls implementation.

  • Proficiency in managing Microsoft 365 and G Suite accounts.

  • Strong knowledge of routing and switching.

  • Ability to create network diagrams and documentation for design and planning network communication systems.

  • Experience with troubleshooting and resolving hardware and software issues.

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • Strong communication, project management, time management, interpersonal, problem-solving, and communication skills.

  • Ability to set up and configure server hardware.

  • Flexible to extend work hours to deliver the requirements.

Work Location: Hyderabad
CTC- Upto 10LPA

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