Customer Success

Success Coach -Telugu | WFH | (Remote)

Preferable Location(s): Hyderabad, Vijayawada, Guntur   |   Full Time

About Nxtwave:

  • NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns.

  • NxtWave is one of India’s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

  • As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day.

  • Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 for their exceptional contribution to transforming the tech education landscape in India.

  • The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

  • Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 1700+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

Know more about NxtWave:

  • Our LinkedIn page: Link

  • Next wave of opportunities with 1500+ companies - Link

  • 33M funding news - Link

  • Youtube Channel - Link

  • Impact Stores on LinkedIn - Link

Read more about us in the news - Economic Times | CNBC Yourstory | VCCircle


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts” when handling different topics
  • Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
  • Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
  • Keep records of all conversations in our database in a comprehensible way
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
  • Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building.
  • Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration.
  • Ensure that users are actively participating in different activities and making good progress.
  • Communicate users' progress and course-related updates to parents/guardians periodically.

Qualifications and Skills:

  • Should be proficient in one of the native languages of Telugu
  • Proven experience in mentoring, coaching, or customer support roles.
  • Customer focus and adaptability to different personality types
  • Strong verbal communication skills along with active listening
  • Excellent interpersonal skills with a focus on empathy and a positive attitude.
  • Being flexible and outcome-driven is key to adapting to dynamic learning environments and ensuring student success.
  • Ability to multitask, prioritize effectively, and manage time efficiently.
  • Basic proficiency in using digital communication tools and spreadsheets.

Work Location: Work From Home. If required, you need to come to the Hyderabad office.

Working days: 6 days a week

CTC: 3 LPA + Additional rewards

Basic Requirements: Need to have your own laptop and good internet connection.

  • Laptop with Webcam is must

  • Some previous work experience in calling is required

  • Basic English speaking skills

Ready to onboard right away!!

Note: Sometimes, need to work on weekends and will take breaks on weekdays. Need to be flexible.

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