Customer Success

Customer Support Executive (Remote)

Remote   |   Full Time
NxtWave is one of India’s fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.

NxtWave is an official partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as ‘The Greatest Brand in Education’ in a research-based listing by URS Media, a leading international media house.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.

NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 1500+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
Scale at which we operate on tech level (as on February 2023)

370 Cr+ learning minutes spent
69 Cr+ Code Runs
4.2 Bn. + API Requests Handled by our servers

Know more about NxtWave:
Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle

We are looking for a Customer Support Executive(Ticket) to join our team and take on the responsibility of providing seamless support to students at NxtWave.
The specific duties of the Customer Support Executive(Ticket) include resolving support tickets over Call, Email, adhering to SLAs and follow all the necessary guidelines.

  • Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
  • Handle escalations and complex queries.
  • Manage large amounts of Emails/Voice calls.
  • Provide support in resolving learners' issues via Voice Call / Email.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with learners through open and interactive communication.
  • Identify customer needs and help customers use specific features.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Gather customer feedback and share it with our Product, Sales and Marketing teams

  • Should be fluent in Telugu and Tamil.
  • Excellent oral and written communication skills
  • Should have a minimum of 1-year prior experience in Customer Support is an added advantage
  • Age between 25 -35 years
  • Have laptop experience
  • Only female candidates

Work Location & Working Days:
  • Work from Home currently and should be flexible to come to the office whenever required
  • 6 - Day Week

WHY NxtWave:
  • Get a front-row seat to a high-growth, fast-paced startup.
  • Impact millions of lives and develop role models in every nook and corner of the country.
  • Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.
  • High transparency in decision-making.
  • Market Competitive salary

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